I hired this firm 1 week before Covid as a federal attorney for my son. The firm didn't get a chance to work on my son's behalf. The state decided without any influence from the firm to drop my case. The juvenile supervisor contacted me after informing the firm that the state decided my case was not... a felony 5-21-20. Firm never contacted me. 3 days later I began to call firm and was given run around for 2 weeks and was even sent a bill through mail which I never received before for remainaming balance of my payment $500 of $4000. I continue calling firm personnel stated they knew nothing about case being dismissed and never talked to personnel at juvenile facility. Finally a few days went by and I called firm with juvenile personnel on line. Firm personnel began giving me run around again until juvenile personnel stated she was on phone. Then I began to receive excuses like this is only our second juvenile case. Tired of hearing excuses juvenile personnel began to tell firm personnel how to confirm state decided to dismiss case on there own. (Case was reduced to misdemeanor) I began to inquire getting my money back for paying a felony lawyer for a misdemeanor case. I was told Mr. Pritchard would contact me no response since. My contract states non refundable if case is lost, but dosen't state non- refundable if state decided to drop the case. I paid for a felony lawyer and didn't have a felony case, and law firm didn't get my case reduced, because this was only the second juvenile case firm had handled and didn't know what to do until told by juvenile personnel. I'm disappointed and feel I have been taking advantage of. I am a single mother working 2 jobs while going to school and the firm knows this, but still decided treat me with no regard. Out of frustration the firm personnel stated to me that the way they see it I still owe them $500 for June even though my case was dismissed May 21. Even though I never needed a felony lawyer they took my money and never audit it like they said they would, and never made an attempt to return my money back to me. Is this the representation you want to represent you. They took an oath to uphold the law and not break or bend to their satisfaction. I'm also reporting to BBV to ensure no one else is taking advantage of.