In 2019 I found my husband of 20+ yrs to be in a 3 year old business partnership plus an extra marital affair with a woman whom he had described as a. male friend (a group of male friends to be exact). Needless to say the situation was complicated. Terri S. Herron was referred to me by a family who h...ad a friend who knew of her. Upon meeting Ms. Herron in one of her satellite offices , she seemed very knowledgeable of the divorce law and truly concerned about my case. I hired Ms. Herron after our first consultation. I was given access to a personal portal as well as the right to call the Ms. Herron and her office at anytime. Ms. Herron and her firm hardly ever returned my calls nor EVER gave me settlement documents to review after I filled out paperwork in the office and online. As time drew on (plus we were in the middle of COVID), Ms. Herron’s concern lessened. It was almost impossible to receive a callback or have my questions answered. Ms. Herron was directed by myself to contact me only by my cell phone number so the office knew when I was calling. Eventually my spouse and I decided to receive marital counseling to work on the marriage so I contacted the office and Terri S. Herron picked up by chance ( I think I surprised her) . I explained to Ms. Herron the situation and asked her if there was a chance that I could get a partial refund instead of having her on retainer. She said that a lot of paperwork had been drawn up (as stated earlier, I NEVER received any documentation for review!) and she wasn’t sure how much I would receive. She asked me how much did I pay. . I told her the amount. She said I had paid fior a contested divorce but in actuality she was working on a a uncontested case for me ( my husband wasn’t contesting in the beginning). She agreed I was due a refund and we would discuss the refund amount (minus the fee for “said” paperwork) and to call her in about 2 weeks because she was going on vacation and wouldn’t be in the office. I agreed because I too was going on vacation. Upon my return I called the office several times and left messages for Ms Herron to call me with the receptionist. After this didn’t work, I contacted Ms. Herron directly by private portal. I explained our discussion and agreement and why I was contacting her by private portal email. She never replied or responded. I sent her one more email this time to include copies to Devon Herron, Ms. Herron’s family member who also works at the firm and a person whom I had spoken to on one occasion before. I questioned Ms. Herron ‘s honesty and told her I believed she was avoiding me intentionally plus saying things just to pacify me when we had our discussion. I didn’t threaten her but just stated facts. No reply from either but guess what? ….they deleted my portal access! I called the office and asked what was going on and for copies of my case and incriminating evidence I had turned in on my husband. No reply, continued avoidance and unanswered calls from Ms. Herron and her office. I shouldn’t have given up on this issue but I was at my wits ends.

Hired Terri for what I thought a simple case and something that could be handled in a timely fashion. I had to call back a month into the process to make sure that paperwork for filed that was not to my surprise. Requested a simple discussion on case planning and a timeline which was never shared... upon several requests. I think I paid for the simple but got a lack of communication.

This has been the worst experience ever. I came to her last December to get an increase in my child support. Then in March when Covid hit they went missing. No updates! Finally in August I requested a refund for the difference in the retainer which was $1700. There was no replies to my emails or pho...ne calls. Finally spoke to her assistant Devon and he was no help. He told me that he had other more important cases they were working on and he will get to it when he can. September he finally requested to be removed from case. They were officially removed in October and I still haven’t received a refund. I’ve called them 3 times a week and get no call back or response to emails. I was forced to contact the Bar association which is still a process with Covid. I forgot to mention she filed a paternity case for visitation and child support. Paternity was already established as well as child support I just needed an increase. I am a single mother and took out a loan to pay her and now they refuse to refund me. She pretends to care in the beginning but she doesn’t. I have paid almost $1800 in fees for nothing. Now a new lawyer has to file for the correct type of case.They don’t return calls, emails and her assistant is Rude!!! Please beware of this Law Firm.

This lawyer failed to deliver direction and critical paperwork on our behalf which left us struggling with our custody case. We were not given a game plan and she told little truth about documents that were supposed to have been submitted. She will accept all praise and deny any responsibility for he...r failed actions. We lost precious time because of this. Everything was last minute and/or late without remorse or sensitivity to the fact that 6 lives would be impacted. She took no responsibility for neglecting our case and did not correspond with consistency. We were not given specifics to her method of charges and when firing her, we found more documents which did not get filed on our behalf (which she still denies), but expected payment for them. When she was approached with these known conflicts, she immediately became rude, defensive, dismissive, evasive, and aggressive. When her known mistakes were identified she would end the call abruptly during communication attempts. This does not bring pleasure to write this review, however, when mistreated, misrepresented, disrespected, borderline verbally abused and told several untruths on multiple occasions, something has to be said. Our balance on account (which we have receipts) was not refunded and I would not recommend her to anyone who I cared about. Unfortunately, I had this experience, thousands of dollars, and months later fleeting out of our lives during a global pandemic with our children. There are great attorneys and then there are attorneys that work for you. She is neither.