Does not explain your rights. He would get a letter from trustee, like in my case, asking for additional money to close the case but wouldn't tell me why or bother to tell me if I reached the 60 payments required. It was only of my persistence to know the meaning of additional money that he explained.... He is rude, and out dated when it comes to correspondence. He still relies on postal services instead of emailing. I wouldn't recommend him to anyone.