Avvo Review Score

4.6 /5.0

19 Client Reviews

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Showing 1 - 1 of 1 review | 2 stars

Posted by anonymous | June 04, 2018 | Child Custody

Accepted $275 for a consultation and then wouldn’t return calls.

I had a consultation a few weeks ago with Gordon Phillips. I liked him. He assured me that the the modification I was seeking was fairly straightforward and said that I could try it myself or pay a lawyer a few thousand dollars to do it for me. In the consultation, we reviewed my current order and sp...ecifically talked about the firm that represented my child’s father in that case. I called back the next week to retain services, because this is intensely anxiety producing, and I’m having a lot of trouble navigating the paperwork and forms. I called back 3 times in about a week, leaving messages each time. Finally, the receptionist said that Mr. Phillips had left me a message saying that he was too busy to help me, and he recommends these lawyers. At the top of his list was the firm my son’s father had used. The one that we specifically discussed during our consultation. I understand being busy. I understand the need to limit the work load. I do not understand taking $275 from someone, telling them to call back if they need help, and then refusing to even answer messages.

Gordon Phillips

Replied last June 04, 2018

I apologize that neither my staff or I responded to you more timely. I understand when you have a legal matter it is a very stressful time and that not hearing back from me compounded that stress. I should have gotten back to you sooner. I apologize that I did not accept your case. I work very hard to make sure all of my clients receive the best representation possible. I declined your case simply because I felt I could not provide you the type of representation you deserve because of my workload. My assistant maintains a list of attorneys who I believe provide excellent service to their clients in our community. She provided you the names from that list without knowing who represented your son's father. We will do a better job of screening those names on the list in the future. I wish you the best with your case moving forward.

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