TO THE POINT AT WHICH WE HAVE ARRIVED, MR. LEATHERS HAS KEPT ME WELL INFORMED AND EXPLAINED THE ENTIRE PROCESS TO ME IN TERMS I COULD WELL UNDERSTAND. HE CERTAINLY APPEARS TO BE WELL VERSED AND MOST KNOWLEDGABLE ABOUT THE ZIMMER DUROM CUP, WHICH I RECEIVED OVER FIVE YEARS AGO, AND BY THE WAY, WHICH... I WAS NEVER INFORMED OF THE RECALL, BY EITHER ZIMMER OR THE SURGEON WHO IMPLANTED IT. NEEDLESS, TO SAY THE LEAST, I WAS ANGRY AND FRIGHTENED OF THE POSSIBLE CONSEQUENCES WHICH MIGHT HAVE OCCURRED. MR. LEATHERS COMFORTED ME AND TOLD ME TO PROCEED WITH THE REVISION AND HE WOULD HANDLE ALL THE NECESSARY DETAILS TO SEE THAT I WAS JUSTLY COMPENSATED FOR HAVING TO GO THROUGH ALL I WAS EXPERIENCING. HE DID PUT MY MIND AT EASE AND TOLD ME TO CONCENTRATE ON THE SURGERY AND GETTING MYSELF WHOLE AND WELL AGAIN. ANYTIME I CALLED MR. LEATHERS WITH A QUESTION OF ANY KIND HE WAS MORE THAN HELPFUL, AND IF I WAS UNABLE TO SPEAK WITH HIM AT THAT VERY MOMENT, HE GOT BACK TO ME ASAP. HIS WILLINGNESS AND KINDNESS DID EARN MY FAITH AND TRUST IN HIM. I AM MORE THAN PLEASED TO BE WORKING WITH HIM IN THIS SAD STATE OF AFFAIRS.