I haven't really talked to Bernstein myself I've only worked with Jocelyn I'm not sure what part she plays in with the firm. I am upset because she doesn't return any of my calls. When I was able to finally get ahold of her, I asked if she can send me a copy of the report, and was told she would get ...it out to me the following day, 3 weeks later I hear nothing so I call again without a reply, finally she calls and apologizes and makes another promise, finally after another 2 weeks I receive my file" so I thought" The file didn't even belong to me nor did it have anything to do with my case. I figured she probably needed it so I left a msg. with her another 2wks go by, I get a call with an apology and receive the file within a couple days. It has been over 7 months and she still says she hasn't gotten the medical report. I just want a call once a month to just let me know any updates on my case. Now I'm receiving letter from medicare saying that I have to give them all this info on the case because they paid the bill and want payment, now once again she wont return my calls.