What didn't she fail to do is the question. My case is still pending for almost a year now I a few days. My son fell I store in a spill on Camara in the self check out lane. The first paralegal told me the insurance said he should have watched where he was going and the second one said well no bones ...where broken so the therapy should have helped his pain what are you expecting? What I expect after this review is for her to go out business immediately!