I would like to be as transparent as possible in this, as my case was rather abnormal. Steven and Rebecca handled my divorce several years ago, so when a new found custody battle came up, I found it fitting to go there, since they created the original agreement. I have to say, first and foremost, t...hat Rebecca's communication is exemplary! She responded promptly at every whim I had, and normally in a very cordial manner. She was honest and forthcoming, and all though not the best at comforting, she made sure that I understood both sides of everything. I would not trade her for anyone to be my primary POC for my case. Secondly, when my first court date came, I found out that Steven himself wouldn't be present, even though he was the original attorney paid for (things happen, I get it). John stepped in for court and showed up 4 minutes late, thankfully the judge was running behind, but we had little time to go over last minute details. I felt that John's goal was to force me to settle the case in favor of the opposition. He often spoke with the opposing attorney in the presence of my ex but not me, so I was not privy to the attorney discussions but the other party was, and was able to give input. This was infuriating. From the most honest of my heart, he seemed to have been walked all over and bullied by the other, very intimidating I will admit, attorney. This caused me to be very unhappy with the outcome because what I had told him would happen if I agreed to something, indeed happened when he assured me it would not. After the first court appearance, when I let them know of my displeasure, my needs were much better met and I couldn't be more happy with the course of time and their efforts after that. If not for the day of court itself, I would absolutely rate them as 5 stars.