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4.7 /5.0

103 Client Reviews

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Showing 36 - 38 of 38 reviews | Responsiveness

Posted by Chris | June 08, 2015

Unresponsive, Distant, and In the End, Unhelpful - Representation for Redlight Traffic Camera Violation

This is the only negative review I've ever written about service I received (Bullets below). I hired Al Provinziano's firm to represent me in a red light traffic camera violation I received in Beverly Hills. During our first call, Al was super friendly, informative, supportive, and helpful, detaili...ng a 95% success rate with either having the fine reduced and no points on the driver's license, or dismissal of the case in circumstances like mine. Honestly, the fact that he couldn't meet these lofty expectations isn't why I'm giving a poor review, but for the reasons below: - Case extended multiple times, stretching 10 months past date of offense. Maybe this is normal, but being on the hook for 10 months with my first offense like this and a fine as as big as the city of Los Angeles was willing to give is tough when.... - He and his office were nearly completely unresponsive during this time. At this point, per procedures of his office, I had paid the $300 retainer fee for his services, which were to be detailed and agreed upon in a contract. I reached out continuously by email and phone for months and months after paying the fee but neither he or his office would provide the contract to me. Emails were always disregarded, and so I would call in and speak to his receptionist (very cordially), who would promise I could expect the contract within the week but I never received it. It wasn't until a 5 weeks before the trial that I finally received the contract. I guess making your client wait 9 months is normal.. - I didn't even know they were going to show up until 5 minutes before the trial began. I was told 3 days before the trial I needed to be there in person. I was originally under the impression that "representation" will represent you in your physical absence. I was then told the court changed the rules and I needed to attend - fair enough. So I showed up, 20 minutes early, and couldn't find Al anywhere (nor was I told where I could find him). I emailed him, and eventually called his office asking when/if he was coming, and was told that it would be one of his associates. I finally found the guy 5 min before trial. I was kind of nervous big time given this was my first ever appearing in court, so from a personal/comfort side of things, this really didn't make me feel like I hired support that cared much about making me feel protected. - Finally, I basically got myself off the hook. We got in there, basically I was guilty (again I'm ok with that and knew it, but was hoping/expecting the possibility of a reduction in the fine or potential dismissal), but the lawyer while up in front representing me just turned around and looked at me and shrugged... Like "I dunno, sorry bro!". The whole time I was in the court room, everyone in attendance also on trial for red light traffic violations were trying to collude and come up with a strategy to fight the judge and everyone could be victorious and get off the hook. Truthfully, this wasn't going to happen. We were guilty. So this entire time, I sat quietly, was wearing a suit while the others were in casual wear or pajamas, and when my time came to speak, the judge commended me attitude and behavior, and offered me traffic school to have the points removed from my license and community service to avoid the fine. Long story short, being well dressed and polite and courteous that day is what provided the ruling I received. Final point, Al's team can be trusted to show up, they're experienced with these cases, but they can't do more than you can in the court room. Most of all, you can't expect responsiveness or that they will comfort you if you're nervous during the process. I don't recommend them and believe you're better off well dressed and well mannered. What could've been over in month lasted 10 and cost $300 more than it should

Posted by anonymous | June 25, 2012

Stay away from this office!

I retained this Attorney for a Dissolution matter and was less than pleased. He charged me an outrageous amount of money and very little was actually done on my case. I considered it more like paper shuffling between his office and my ex's attorney. He did not return my phone calls in a timely manner... nor keep me informed of my case. I dealt with several paralegals at his office. Apparently he has a hard time retaining staff so every time I called someone new was working on my case. I did not appreciate this at all. I had no choice but to terminate his services and relied on a paralegal service to help me finish out my case. I would not recommend this attorney to anyone who has a family law matter. I was not impressed for the amount of money I paid to him.

Posted by Richard | December 14, 2023

Blatantly rude and arrogant and refused consultation.

Warning. I called to request a consultation and inquiry on cost. A gentleman answered the phone and asked me questions about my case. I explained to him that I wanted to speak to an attorney and have a confidential consultation about the details of my case. He asked me if I had any current cases pend...ing and I said no. I answered all his questions mildly mannered and soft spoken. I gave him details names addresses and everything he asked for. He then asked me if I was looking for pro bono assistance. I said sure if you offer it. He then told me that they don't offer pro bono. I told him well that's not what I'm calling for, I do want to pay for the services but first I want to consultation. He said I'm sorry but we cannot help you due to the unprofessionalism of the conversation. I told him hold on I just said I'm willing to pay and I'm not calling for probono and I did not ask for pro bono. You're the one that asked me the question if that's what I'm looking for. I'm looking to find out how much you charge for the services. He continued to blatantly say that I was being unprofessional. I find him to be rude and arrogant and refusing to help me with a consultation and an estimate cost of the attorney's services in a confidential case. He did ask me about my case number and I told him I don't have that at this time but even if I gave it to you, you wouldn't be able to look at the case because the case is set as confidential by the courts but I'm assuming if I hire you then you could look into the case matter and find out details about the case. But right now I'm just looking for consultation and it estimated cost of services. He then hung up the phone on me. I explained to him then I will leave a review of my experience with this conversation we had. So my warning to you is when they do ask you the question are you looking for pro bono assistance please answer no otherwise they will assume you don't have money and that you're not willing to pay and then he'll probably disconnect the phone but first tell you that you're being unprofessional. He made me feel that I was beneath them.

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