We have had a case since 2 years ago, supposedly with Domingo García, whom I'm never seen, or spoken with. Personnel is very incompetent, we made the mistake of going to this firm, since my husband didn't speak English at the time of us requiring service, it's been so long that my husband already eve...n learned English. It appears as if it's dozens of "attorneys" who work here and for cases that they don't foresee making much money they just give 0 priority. When we had people call us in Spanish, their Spanish was beyond terrible, their assistant Cristina De La O always referred to me as "m'ija" rather than calling me by my name or Mrs. "last name", assistant Manuel González advised we didn't say anything to the insurances that had already paid medical bills, so that we could get more money and not have to pay them, very first lady that we worked with came to our home with the documents to sign and advised of the percentages that would be charged to us, and made it very clear that they would most likely try to go to court to charge us a higher percentage. The case is transferred over and over and over again to different people who assure you they will keep the case until the end and resolution of the case. Never do you receive a call in which they update you with your case or even make you aware that they once again transferred the case to somebody else. I called a couple of days ago, to find that my case was transferred once again to someone different, I told the assistant that I spoke with that they needed to call and give an update, that it was not ok to be doing that, her response was "You have to understand that we're working for free, and you're not even being charge for our services" which sounds crazy, it's scary to heard that they have a whole team of people and they're not getting paid (which I don't believe) I highly doubt these people are doing community service or charitable jobs.