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4.7 /5.0

23 Client Reviews

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Showing 1 - 5 of 6 reviews | Trustworthiness

Posted by anonymous | November 03, 2020 | Hired Attorney

Susan Butler review

Susan is an outstanding attorney. She is highly responsive, detail oriented, highly empathetic, and overall a tremendous advocate for her clients. I felt very comfortable raising questions and concerns and always felt like Susan had my best interests in mind. During a difficult process, I felt ver...y confident in Susan's abilities to represent me and all things considered, the outcomes of the case were very positive. I feel 100% sure that i chose the correct attorney for my case and would not hesitate to fully recommend Susan to anyone in need of legal services along the lines of her subject-matter expertise.

Posted by Bill | June 18, 2018 | Hired Attorney

I strongly caution anyone considering working with Susan Butler’s office.

I turned to her firm to handle a routine legal issue. Ms Butler convinced me that her path was the way to go offering no options. I had my concerns with her approach. I shared my concerns with family and friends who also expressed concerns. I ignored all of this and was convinced by Ms Butler to ...continue with her approach. Once Ms Butler’s plan resulted in a less than desirable outcome, Ms Butler stopped responding to me. I’m now faced with even more long-term issues then when I first contacted Ms Butler. As I’ve been working through the new issues, I’ve also discovered there were options available to me regarding my original case. Ms Butler’s office also struggled to provide accurate legal advice while failing to educate me on the legal process and what I should expect. I was surprised and very alarmed after receiving mail from a third party related to my case. It took me a considerable amount of time to get a response from Ms Butler’s office, the eventual casual response was yep we know about that. Would it be too much trouble to have warned me? This lack of attention added stress to an already stressful situation. I felt ignored by Ms Bulter as most of my interaction was with her admin who struggled to provide answers to basic questions. At one point the admin began “phoning a friend” to provide me with legal advice. Not the level of service I expected. From inaccurate legal advice to Ms Butler’s admin struggling to attach a doc to an email so that a deadline could be met, my experience was the opposite of the expertise and client attention advertised by Ms Butler in person and online. I am of course responsible for these outcomes. I’m embarrassed for ignoring my gut, family and friends while placing so much trust in Ms Butler. Hopefully my story will help others avoid my experience. However, I’ve not been completely ignored. Months after Ms Butler’s office stopped responding to me, I received an additional invoice. You can imagine my reaction.

Posted by Bree | February 20, 2018 | Hired Attorney

Susan was outstanding in every way!!

Susan met my expectations and more. She is a true blessing and will always have a place in my heart. She went above and beyond in every aspect of my case. She helped guide me and always having the best interest for my children and me . From the moment I first worked with her, she was informative an...d compassionate, her staff was helpful and kept me up to date as well. She is genuinely there to help you and is very knowledgeable in her field. I highly recommend her for her expertise as well as her caring personality.

Posted by Lynn | February 07, 2014

THANK YOU SUSAN BUTLER! YOU AND YOUR STAFF ARE AMAZING!

Susan Butler and her staff are very caring, compassionate and trustworthy! Susan's knowledge about divorce law was very comforting to me in such a stressful time in my life - the end of a 30 year marriage! She and her staff were always quick to respond to any questions and concerns of mine! Susan w...as very professional, yet very friendly, open and easy to talk to about many of the concerns I had during my divorce proceedings! She negotiated a very fair settlement! She is a very strong lawyer with the facts about the law to back it up! I appreciated that she was willing to give me the facts about the the law and did not leave me with any doubts or false hopes in my case! I would not hesitate to hire her again, and I would highly recommend Susan to anyone who needs a divorce or family law attorney! She is an amazing woman and does an excellent job! Susan and her staff receive an EXCELLENT RATING from this very satisfied client!

Posted by SLB | January 26, 2014

Wonderful experience with Susan!

Susan looked at every aspect of my case and helped me achieve my desired outcome plus some! She looked out for my best interests and respected my decisions. Susan looked at my situation as a person and not just another divorce case to process on paper. She gathered information about my 20 yr marriag...e, my children, and my needs to take on the future as a single parent. She helped me through one of the most difficult times of my life. Her staff is wonderful as well! I could call the office and whoever answered knew my name. I have no complaints whatsoever and will definitely be requesting her expertise and assistance when future needs arise!

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