Mr. Norris took the time to explain each step while working with the automobile insurance company. He walked me through the deposition process, so I would be relaxed and comfortable. I would recommend this man to anyone needing an attorney. Mr. Norris has a great and uplifting personality and will ...take your phone calls 95% of the time, the other 5% is when he is with another client or out of the office. He is up front and will not "BS" you. Mr. Norris is top-notch. My case was settled a few years ago, but I've referred him to several other individuals and they too were very happy with Mr. Norris as an individual, as their attorney, and with the disposition of the case.