Overall Rating
This is an aggregated review score of Avvo and Lawyers.com reviews.
This is an aggregated review score of Avvo and Lawyers.com reviews.
4.8 /5.0
65 Client Reviews
Showing 11 - 11 of 11 reviews | Personal Injury
Posted by Michael | December 29, 2015 | Hired Attorney
The worst experience
I hired Gary Martin hays for my auto accident I was hit by a tow truck. They sent someone out to my house to look at the damages on my car. They gave me a place to get treatment at for my back. Then when it came to the claim Gary Martin hays took 33% before my medical bills were paid which left me wi...
Michael: We are sorry that you are not satisfied. Let me address some points in your review. We did assist you with getting the minor bumper damage repaired on your car at NO charge to you. We also helped you get medical treatment with a doctor that would not require co-pays or payment as you treated. We completely disagree with your assertion that you had "trouble" talking to people at my firm. My attorneys and staff were very responsive to you. Throughout your case, there were 30 phone calls to and from you, 17 phone calls to and from others, including the insurance companies and doctors. 14 emails sent and/or received, and 35 letters sent and received. The fact that you lost your job is something completely outside our control as Georgia is an "employment at will" state. However, we did tell you and every client - as best you can, try not to miss work if you can help it. We don't want matters to get even worse by losing your job. We are in the process of negotiating bills on your claim to make sure we get as much money to you as possible. Our fee is 1/3 of the gross settlement. This is the standard rate charged by most firms that specialize in personal injury. Two things to note: (1) some firms charge 40% to 45%. Ours is only 1/3. (2) I disagree completely with your statement "I could of done that by myself." You NEVER would have recovered the settlement we did for you. Also, you would have encountered problems getting treatment without having to pay co-pays or bills as you incurred them. Finally, YOU decided to settle the claim for the insurance company's offer rather than filing suit in an effort to recover more money. You were counseled every step of the way, and you made the decision to settle. I am more than happy to discuss your claim with you - as I am with every client. I'm just at a loss as to why you made the assertions you made without justification - and BEFORE all negotiations have happened on your claim. There is NO basis for you to say you received "nothing." We pride ourselves on our client service and will continue to work with you on this matter.