Ms. Winters did a great job of explaining the suite of estate planning services she offers and how each document worked together to provide protection for assets/ensure wishes are met. She was personable and seemed very genuine in her efforts. The answering service was a bit cumbersome, the reception...ist asked me how she could help, but then always transferred me to Ms. Winter's paralegal, or his voicemail, for everything, even simple appointment confirmations. Aside from the lack of receptionist empowerment, I found Ms. Winters and her staff friendly and professional.