My insurance company denied a routine medical procedure that was performed. I spent HOURS on the phone with the insurance company's Customer Representatives and was given a different reason for my denial every time. The doctor's offices wrote two letters requesting reconsideration and appeal . The... answers to the first letter did not even address the question and request. Bills were coming in and I was afraid our credit would be ruined before the issue was resolved. I made an appointment with Ben Glass. His assistant, Cheryl, was wonderful and worked me into his busy schedule. He was saw me precisely at our scheduled (I appreciate someone who appreciates my time!) time; listened while I explained the situation; asked questions and took notes. He related a similar problem that he had personally experienced with this Company which made me think there was some hope! Let's face it, when you have to see an attorney it's just about always concerning a stressful situation. He made me feel comfortable. He advised me as to whom I needed to contact, what to ask and what to request, and also how to make the contact (letter, certified mail). My denial was overturned! Victory! I beat the big, bad insurance company. I have complete confidence in Ben Glass and would not hesitate to call him again or refer him.

Ben represented me in a wrongful death action for a member of my immediate family, which was very hard for me to process emotionally--I imagine that's true for everyone dealing with something like this. He struck the perfect balance between genuine empathy and rational asssessment and advice. While... he made no promises about how things would turn out, his predictions about the likely process and outcomes were spot-on throughout. I always felt fully informed and prepared. His staff, to a person, was exceptionally responsive, kind, and super-competent. I have been fortunate to have had few occasions to require an attorney, but this was my best experience.

I had a consultation with Ben to see If I had a case against a hospital. It took me over an hour to explain. Ben explained why it was not a good idea to go forward and we then spent some time talking about alternatives. I had offered to pay for the consutation since I guessed that I would not be a...ble to go forward with the case, but Ben would not accept payment.

I met with Ben yesterday regarding a motorcycle accident which I was seeking some advice. He and his associate were very professional, honest, and up front about what I needed to do going forward and gave me advice on how to continue the claims process. I would absolutely recommend him to anyone wh...o is dealing with a personal injury claim because he breaks everything down into the simplest terms and makes sure you are comfortable with everything going on.

When you are the innocent victim and injured party, due to an auto accident; the recipient of thousands of dollars in medical bills, and have concerns about whether or not the "other" insurance company will pay those bills and fairly compensate you for all you've been through, to meet someone like Mr.... Glass may be the first positive encounter you can have when dealing with the unknown. His demeanor from the moment he said "hello," to his endless patience as I delivered the long story, sometimes rambling, demonstrated his genuine care and concern. He made it perfectly clear that not all cases require engaging his firm, but he went on to explain that he has provided the educational tools and materials for a person to feel confident in representing themselves if that becomes their preference. Today was my first meeting with Mr, Glass and while it is not 100% clear that I may need legal counsel for this particular case, what is abundantly clear to me is that his approach to dealing with a potential client is remarkably refreshing in a world where most lawyers would never take the time he did or offer the alternatives. In the end I may be able to handle my own case and if I do it successfully, it will be due to Mr. Ben Glass. I would highly recommend him to anyone I know who is looking for a lawyer with Intelligence and Integrity.