Avvo Review Score

4.8 /5.0

192 Client Reviews

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5 stars 179 4 stars 3 3 stars 1 2 stars 1 1 star 8
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Immigration (117) Criminal Defense (45) Lawsuits & Disputes (13) DUI & DWI (8) Speeding & Traffic Ticket (7) Asylum (6) Expungement (6) Administrative Law (2) Federal Crime (2) Litigation (2) Appeals (1) Business (1) Child Custody (1) Drug Crime (1) Ethics & Professional Responsibility (1) Family (1) Juvenile (1) Motorcycle Accident (1) Personal Injury (1)
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Case Results (135) Recommendation (79) Practice Area Knowledge (78) Advocacy (68) Professionalism (62) Responsiveness (47) Communication Style (44) General Knowledge (44) Character & Conduct (33) Trustworthiness (28) Cost of Services (26) Compassion (11) Staff & Support (10) Punctuality (4) Free Consultations (2) Payment Plans (2)

Showing 46 - 47 of 47 reviews | Responsiveness

Posted by Martin | March 14, 2019 | Hired Attorney

Review

I came to Eric Mark's office with my son, when Christina (a different lawyer) said he wasn't in the office we tried to leave. She then called him on the phone to give me peace of mind that he would handle our case. That's what he stated when we spoke on the phone. Cristina gave me some forms to fill ...and return. I did not return the intake forms right away because as I told Cristina I was waiting for documents. I called once and left a message for Cristina back in December, now is February and I'm still waiting for that call. I returned he forms, to which Cristina said would review them. EIGHT DAYS LATER, I had to send another email because there was NO answer. Eric called that day to say his office was short in personnel and couldn't get to it but will look. After that, someone else (Carolina) requested info, some of which was already given to them, i.e. Resident Alien # for co-sponsor. After giving some of the same info again, she asked me to come in a pay a different amount and with different fees than what Cristina and Eric had said in the beginning, reason why I wanted to talk to either one, Cristina responded thru email but refused to make a phone call. The secretary said I had to come and PAY but refused to tell me about any other fees, stating Eric will let me know AFTER I pay the next $1135. she said I will come ONLY to PAY and sign. I have requested a phone call 4 different times, even in writing, I'm still to receive one. I gave him $600 deposit, he has not giving me the courtesy of a phone call, now she demands another $1,100+ and still I can't get to talk to someone live. We have not met personally, he has not answered ANY of my questions, and still refuses to call, yet have time to write an email refusing to refund the deposit. I don't have any confidence in his services as his office has emailed me several times just requesting for me to come in and PAY more money, even when they haven't provided ANY services. He will take your money and 5 months later still will NOT HAVE THE DECENCY TO TALK TO YOU IN PERSON OR ON YHE PHONE.. RUN AWAY from this guy

Eric Mark

Replied last March 14, 2019

Mr. Pinedo hired us in Sept. after meeting with Cristina, who is an attorney. He did not return our intake questionnaire until January. Despite that, we completed the paperwork within a few days. We notified him that we are ready to complete the filing with signature and final payment, at which time he refused to sign or pay demanding an appointment. My staff returned all his calls and informed him there was no need from our perspective for an appointment with me, that the work was complete and ready for signature. Mr. Pinedo refused to provide a reason for insisting on an appointment. My schedule did not allow for an appointment at that time without a reason and no appointment was needed in order to complete the job. My staff informed Mr. Pinedo he could come into the office any time during business hours and I'd be happy to introduce myself and say hello, but we would not make an appointment unless one was necessary. Mr. Pinedo appeared to be confused about the fees that were due. I sent him an email explaining that the contract is for $1,200 for our service plus the filing fee. He paid a non-refundable deposit of $600. In order to submit the petition, the balance of our fees, $600 and the filing fee of $535 are required. This is clearly stated in bold in the contract.I provided him another copy of the contract for his review. Mr. Pinedo filed a complaint with the BBB, who reviewed the emails, communications and statements and closed the file. Mr. Pinedo challenged the charge with his credit card company. They reviewed the same information and refused to do a chargeback.

Posted by Mike | June 17, 2017 | Hired Attorney

Doesn't Communicate Well

I emailed Eric a few times and he hasn't responded once. Knowing that my case is open and shut, it appears he doesn't think he has to answer any of my questions. Of course, he has no problem cashing my check within a day but no response to any of my e-mails. This is definitely not professional. ...Am I not his client? Clearly, this guy cherry picks which client to answer back.

Eric Mark

Replied last June 17, 2017

I have no idea who this person is. I respond to emails within a few days for all clients and non-clients. The post also does not make sense. If this is a past client, why would you have sent me a check? In case I missed these emails, I reviewed my inbox, even the spam folder, and did not see any emails from a person named Mike. I also have not received any checks from a person named Mike. So, it appears whoever this is, is not a client. Whoever it is, you are welcome to email me directly or through Avvo and I'm happy to answer your email.

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