Top 3 Expectations An Insurance Carrier Should Have Of Its Panel Counsel
An insurance carrier pays for legal service of its panel counsel. Here are 3 expectations that must be met by its outside counsel.
1. ResponsivenessAn insurance carrier should expect a response from an inquiry of its panel counsel within 6 hours of the request. Even if counsel is in trial or deposition or traveling, there is normally no more than a 4-6 hour time frame of being unable to communicate.
2. Timely ReportingAn insurance carrier should expect its panel counsel to comply with the reporting requirements contained within their litigation guidelines. If outside counsel is unable to make a reporting deadline, that counsel should request an extension of time within which to file the report PRIOR TO the expiration of the original deadline.
3. Early EvaluationAn insurance carrier should expect its panel counsel to be more than just a glorified claims adjuster and provide the carrier with an early evaluation of the liability and damages of the case at hand in order to allow the carrier to properly reserve the file and develop a strategy for early resolution or prepare the case with an eye toward trial.