Written by attorney Lisa Rios Donaldson

Ombudsman - Case Assistance: Help with an Application or Petition Pending with USCIS

The Ombudsman provides an impartial and independent perspective to USCIS in an attempt to resolve problems. The Ombudsman does not have the authority to make or change USCIS decisions.

Before contacting the Ombudsman, you must first try to resolve your problem through USCIS customer service avenues

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