The law is designed to protect consumers from a wide variety of unfair or deceptive acts or practices. The law is applicable to unfair debt collection practices, false advertising, deceptive pricing and many other types of objectionable conduct in the marketplace. The law is called the Consumer Protection Act and can be found in Chapter 93A of the General Laws.
In order for a consumer to use the law, the consumer must begin by sending the business a Chapter 93A "demand letter," The business then has 30 days to respond.
If the business does not respond in a reasonable manner within the 30 days, the law allows for up to triple damages and attorney's fees. To recover damages, the consumer would have to file a suit.
To take advantage of the law, your letter must include:
o Your full name and address;
o The description of the unfair or deceptive act or practice including all the unfair or deceptive practices claimed, the dates involved in the transaction, and any other important facts.
o Clearly explain the injury you suffered as a result of the unlawful act.
o Also explain what you want the business to do (refund, replace etc.).
The letter should be sent certified so that there is a proof of receipt. If a business has multiple locations, feel free to send copies to more than one address.
See the link below for a sample letter.
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