Paid by credit card and there is something wrong with the product or service? Here is what to consider doing.
MOVE QUICKLY: You can't withhold a payment after paying the bill
Use Good Faith
Make a good faith effort to resolve the issue with the seller or service provider (make sure to always send a letter as part of this -- and keep a copy
If good faith does not work, collect the proof (receipts, pictures, ads, contracts, emails, letters) that the sale or service went wrong
Contact the credit card company you purchased with and request a "charge back"
Bring the Big Guns
The credit card company will often help mediate and even may force the merchant to lose the sale and have to pay the cost of the charge back procedure. If that does not work, Courts may be your only problem. Be sure to consult a qualified lawyer specializing in consumer law.
Our Rating is calculated using information the lawyer has included on
their profile in addition to the information we collect from state
bar associations and other organizations that license legal
professionals. Attorneys who claim their profiles and provide Avvo
with more information tend to have a higher rating than those who do
What determines Avvo Rating?
Experience & background
Years licensed, work experience, education
Legal community recognition
Peer endorsements, associations, awards
Legal thought leadership
Publications, speaking engagements
This lawyer was disciplined by a state licensing authority in .
Disciplinary information may not be comprehensive, or updated. We recommend that you always check a lawyer's disciplinary status with their respective state bar association before hiring them.