Here are some simple FAQ's and answers:
Anyone can make a request, regardless of nationality, place of residence, race or religious denomination. Searches for assets that date from the Second World War and that belonged to Holocaust victims are not the only searches taken into account. People who believe that they are heirs to “dormant" assets in Swiss banks can contact the Banking Ombudsman, who will immediately send them a questionnaire and a brief explanation of how the procedure works. After having filled out the questionnaire, claimants must return it along with a check for one hundred Swiss francs. Although this deposit has already been the subject of public controversy, it serves simply as a means to prevent misuse of the system.
A search will get underway once five conditions have been met:
What are your rights?
How much does it cost? Search fees amount to 100 Swiss francs. If the search is accepted, your 100-franc deposit will not be returned to you. However, if the search is declined, your deposit will be fully refunded.
Who to contact In keeping with Swiss custom, the banks have appointed an "Ombudsman" contact to handle these questions. The current Ombudsman is Mr. Hanspeter Härni.
Banking Ombudsman (mediator) Schweizergasse 21 P.O. Box 1818 CH - 8021 Zurich Tel.: +41 (0) 1 213 14 50 (mediation / 8:30 – 11:30 a.m.) Tel.: +41 (0) 1 213 14 60 (inquiries to dormant accounts) Fax: +41 (0) 1 210 37 20