How to file a complaint with the CPUC: http://www.cpuc.ca.gov/puc/cec/e_complaint/
There are forms for filing complaints and there is a data base of earlier complaints on specific issues that will help the complainant determine the proper claims and compensation to request. The CPUC tries to resolve problems informally and the best way to do this is to know what forms of relief the CPUC can offer.
While a statement of the problem is essential, a set of facts provided by invoices or affidavits can help define the issue. Frequently the complainant doesn't understand why there is a problem because the utility company hasn't explained its actions adequately.
It is essential to provide the names of the companies and people involved as well as copies of the contracts, agreements, and other correspondence concerning the transaction. If the agreement was not in writing, a detailed statement of the circumstances is important. These details should include the date, time, people present and participating in the conversation, and any corroborating documents such as telephone records and invoices.
Electric and Gas
There are two major kinds of complainants: energy developers and energy users. The current renewable energy federal tax grants encourage small companies to install solar photovoltaic (PV) panels to provide electricity for sale to regulated utility companies. There are a number of programs established by the state government including the California Solar Initiative and federal Small Generator rules. The new Community Choice Aggregation program allows energy developers to determine their own contract terms; this is easier to finance because the contracts with the regulated utility companies are determined by the CPUC.
Electric and gas ratepayers have complaints about service and bills. The Smart Meter program has many complaints about the proper tariffs and the total bills. These issues are complex because they are new and the CPUC hasn't established a method for resolving them.
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