There is no such animal as a Utilization Review Board ... there is only a Utilization Review process.
The Treating Physician issues a written request for treatment, the insurer hires a Utilization Review company who pays a doctor (who never sees you) to either 'certify' or 'non-certify' the treating doc's request.
WHEN a Utilization Review doc writes that the requesting physician is wrong, the treatment is non-certified, ONLY THEN do you go to the Independent Medical Review. ANd there's a deadline for that, which I strongly suspect has long passed.
YOU HAD A PIECE OF GOLD in your hand: you had a Utilization Review doc saying "Certified" to a QME suggestion. GET THAT LETTER/NOTICE and go to a Workers Comp judge and get it ordered.
The insurer/third-party administrator has no duty to send you your file. Adjusters were forced -- by law and threat of penalties == to send you notices to comply with the law.
IT WAS YOUR DUTY to save the notices and letters. IT'S not the adjuster's responsibility to 'replenish' these when you lose them. Your Attorney -- which you WILL hire shortly, correct? -- can subpoena these notices.
It should be clear that you need an attorney ASAP. If you had one from the beginning, you almost certainly would not be asking this question.
If this information has been helpful, please indicate by providing feedback that the answer was either "helpful" or "best answer" as appropriate. Legal Disclaimer: Mr. Candiano is licensed to practice law in Illinois and Indiana. The response herein is not legal advice and does not create an attorney/client relationship. The response is in the form of legal education and is intended to provide general information about the matter within the question.
IMR is a nightmare. It's a brand new process and no one understands it. It is buried in IMR requests far beyond anything they ever expected. You only have 30 days to request IMR after that you're out of luck for one year....maybe. You may also want to file to go to court if the U/R is defective. Very complicated stuff. If the lawyers are having problems figuring it out, you don't stand a chance. Get a lawyer ASAP.
Plenty of excellent WC lawyers in Sacramento. Find a good one here at www.avvo.com or at www.caaa.org. CAAA is the association for attorneys here in CA who represent injured workers.
I agree with Mr. Borah that the new Independent Medical Review process that you can elect if utilization review delays, denies or modifies the treating physician's request is a nightmare. See topics http://www.wcwebzine.com/a-z/utilizationreview.htm and http://www.wcwebzine.com/a-z/independentmedicalreview.htm for more information.
You should be sure to sign/date the IMR application you were mailed and fax it to IMR. Keep a copy of the fax confirmation. You should also consider filing for an Expedited Hearing and I would suggest you either consult an attorney who is willing to file for the Expedited Hearing on your behalf or talk with the Information and Assistance Officer at the WCAB. Some judges will allow you to go to trial on the issue of defective UR and some are not allowing complaints about UR to go to trial saying the IMR is your sole remedy. The process is so new that no appelate court has addressed it yet. Good luck!