I ordered an item that would take about a year to fabricate, from a manufacturer. I moved shortly after ordering, and updated my address in their address change venue. I have a confirmation of the address change. They shipped the item EIGHT MONTHS after I made the address change. They shipped it to the original address, not the updated address. The item was never delivered to me, nor returned to the manufacturer by the residents who followed me at the old address. Is the manufacturer legally responsible for replacing the item, or refunding my payment?
Maybe. More facts/documents needed. General rule is if you pay for something, they should deliver it to you. IF they fail to do so, they will need a legal excuse. Things, especially in the legal world, are not always black and white as if they were, lawyers would be out of work...
You should review your agreement. I suspect there is a provision stating where the item is to be delivered as well as a provision specifying how to change that address. If you complied with the agreement and they still sent it to the wrong address, they would be liable to you.
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