My Samsung smartphone broke (charging port). Luckily, it was still under warranty (I also paid for insurance, but didn't need to submit a claim since the phone couldn't work without power). I went through AT&T warranty service, and we swapped phones in the mail. They sent a lousy reconditioned phone. I sent it back. They send a second one, but it's been no better. Both replacement phones have been so bad I could not send texts or make calls, or I'd lose calls after a minute. AT&T will not give me a new phone. They say it's no their problem, I have to deal with Samsung. Is that right? If so, why am I under contract with a carrier whose warranty department cannot provide me a phone that works while billing me as if the phone worked?
Both the manufacturer and the retailer may offer a written warranty, although typically only the manufacturer does so. A retailer can be held liable for certain implied warranties. although those can be waived. A lot depends upon the paperwork you received when you bought the phone, but most likely, AT&T is correct - you should be dealing with Samsung on its written warranty.
If push came to shove, AT&T may have liability under an implied warranty, but proving its' existence and breach is no easy task. To make matters worse, you've agreed to arbitrate any claim you may have against AT&T, so you can't take them to small claims court.
Press Samsung on the issue - persistence always pays off in these situations. Google your particular problem to see if this is a common defect. If it is, a class action attorney may have some interest in the case.
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