I'm a college student on financial aid. When I was waiting for my Pell grant to come in, I had a balance on my tuition, but negotiated a hold with the financial aid office (since they were closed the first week of classes. I don't get why.) When the Pell grant came in, the bursar's office told me that my balance had changed to an amount that is pretty much the old balance, plus the balance of my Pell grant, and the amount they charge for a late fee. Then, the financial aid office told me I can't apply my Pell grant to the tuition balance (the opposite of what they'd told me when I had a much lower balance). Is that true? Are they jerking me around? What state/federal agency oversees the way that financial aid is handled by schools? Is there anyone else I can go to for help?