You need to repost your inquiry under the practice area of "Employment," so that it can be viewed by attorneys who practice in that area.
Ms. Berjis is licensed to practice law in the State of California. The laws of your jurisdiction may differ and thus this answer is for informational and educational purposes only and is not to be considered as legal advice. Since all facts are not addressed in the question, this answer could change depending on other significant and important facts. This answer in no way constitutes an attorney-client relationship.
A hostile work environment is a form of workplace harassment. And harassment is only illegal if it is directed against a member of a protected class (for example, if it is based on race, color, religion, sex, national origin, age, disability or genetic information, or it is in retaliation for complaints of illegal conduct.
Being a jerk is bad management, but it isn't illegal.
It depends how the harassment takes place and how far it goes. In CA of course you're always allowed to stop working for this organization and get work elsewhere.
Re: "...Specifically, he threatens to have them fired, if they do not meet his team goals, or does not follow the rules that he sets forth. He leads new agents to believe this is possible, which it is not..."
Threats to terminate workers for failure to meet productivity standards are not unlawful. If you are correct that it is not possible for agents to be fired from this employment on this basis, that impossibility is because of internal optional work rules, not because of legal constraints. Under CA law, any employer may terminate workers for any reason except a statutorily prohibited reason or a reason that violates public policy. Termination on the basis of failure to meet productivity measures, without more, would not violate either of these prohibitive standards.
There may indeed be a misclassification issue here, but it is unlikely that there is a viable claim for harassment or other unlawful employer conduct. Even so, you would be well advised to let these agents sort out their own work situations and potential claims. You have few if any protections in these circumstances, and you will not improve anyone else's situation by getting fired your own self.
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