Tune-Up Plus has been working on my car off and on since March 28, 2016, They fixed issues and recommended other things to be fixed. The manager explained to me that if I had the recommended work done, I could at least get 100,000 more miles on my car and they some of the repairs needed to be done as soon as possible or it would cause more damage to the car. After pay about $1,800.00 out of pocket for the previous issues, and after talk with the manager(the professionals) we decided to do an in home loan to fix the rest of the prepares to our car. Less than a week after the repairs were done, we started having the same issues we had with the car, we previously had. Took it back to Tune-up plus, only for them to tell us, we blew a head gasket and they recommend we get rid of the car as soon as possible. I told him someone should of told us that before we spent over $4,500.00. Now not am I only out of $4,500.00. but also a car. Some where during the repairs someone did something wrong so They have offered to fix it for free but they will not cover me for a rental, I have been with out my car for two weeks now and they can not tell me when it will be fixed. What an inconvenience!!
You can speak to a lawyer in your area about getting involved and perhaps he or she can get them to throw in the rental car for free.
NOT LEGAL ADVICE, NO ATTORNEY-CLIENT PRIVILEGE CREATED. FOR INFORMATION ONLY. DO NOT RELY ON ANY ADVICE YOU RECEIVE FROM ME OR ANY OTHER ATTORNEY ON THIS FORUM. Legal advice comes after a complete review of the facts and relevant documents and an expressed (written) agreement of representation that forms attorney-client confidentiality. Neither of these two events can occur in this forum. Mr. Rafter is licensed to practice in the Commonwealth of Virginia and the US Federal Courts in Virginia. His answers to any Avvo question are rooted in general legal principles--NOT your specific state laws. There is no implied or actual attorney-client relationship arising from this education exchange. You should speak with an attorney licensed in your state, to whom you have provided all the facts before you take steps that may impact your legal rights. Mr. Rafter is under no obligation to answer subsequent emails or phone calls related to this or any other matter.
If they admitted that someone did something wrong during repairwork, and that's why they are offering to fix it for free, proof of that in writing would be helpful to a case. You may be able to establish a breach of contract case where they have admitted liability at least for the most recent faulty repair, and therefore you should be able to tie in the recent rental car as a consequential damage.
In regards to the other specific amounts you paid ($1,800.00; $4,500.00), the problem is that you will still need to pinpoint at what point did the repair shop err in its repairs and thus constitutes a breach of contract. And to establish this, you would probably need an expert mechanic who could review any documents maintained during the repairs, as well as from his/her own independent assessment.
If this is starting to sound complicated and expensive, it's because it could be. As Mr. Rafter stated, litigating this kind of case can easily cost more than the money rewarded, especially if you retain an attorney to represent you in small claims court. You may want to keep pressing the business to cover the cost of the car rental to square away any remaining disputes.
This answer provides general advice and should not be understood as to create an attorney-client relationship between the questioner and the responding attorney.
Years licensed, work experience, educationLegal community recognition
Peer endorsements, associations, awardsLegal thought leadership
Publications, speaking engagementsDiscipline