A fake profile would obviously be a violation of the site's terms of service or TOS. However, you need to make sure you reported it correctly, have your read the TOS and does it specify how to report a false profile? I am asure they have had this problem before so they must have a protocol for it.
This is not legal advice but a general comment on society. International Law 24/7 hotline +1-202-318-2406 - Dr. Jonathan Levy, PhD calls or emails usually returned within 24 hours.