I am building a home with a builder in Austin, TX. We we out of state and a friend of ours sent us pictures of the framing of the home that had holes and broken pieces. We asked the builder to fix it before moving to the next phase. Took the construction manager 2 weeks to acknowledge the bad wood and then told us it would be fixed. We decided to hire our own inspector for pre-drywall inspection. Builder refused to give us their inspection report. Our inspection that we paid for shows many issues with compliance. We forwarded this on to the construction manager who said this would all be address prior to drywall being put up. We told the construction manager that we wanted a re-inspection when the work is done. He said he was ready. Now in the re-inspection report...most of the outstanding issues have not be addressed. We have tried reaching out to their HQ, Sales Manager and customer service with no follow up. What should we do as a next step?
The legal analysis would start with a review of the contract, and then extend to any communications and inspections that have occurred.
You should consider preparing a letter to mail by certified mail, return receipt requested, to builder to set out the facts and to request the relief that you want. Attach support for your position. Make sure that the letter is professional and businesslike, as it may be evidence later.
Your legal remedies depend on what the contract states.
So, retain a construction attorney to evaluate your contract, and to provide advice.
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