We'll help you find the right solution for your needs
Does this sound like your topic?
I had about 8K flooring job done by a big box retailer. They laid carpet and nail down 3/4" hardwood. DId a terrible job on both. Seams, stretching, one carpet defect, board spacing, poor board choices, defective boards. I complained within 1 yr warranty period. Have had several "we'll take care of you conversations over last YEAR. Still nothing. 6 weeks ago, at my insistence, they sent out an independent inspector who was disgusted with the jobs too. I haven't seen his report but he told me his opinion was that the installation quality was "shameful" and his report would indicate so. Still haven't heard a word from them. I am ready to go to small claims court I think. It has been a year since their install sales manager and sub contractor owner first visited me. In that year, they have NOT ONCE contacted me to attempt resolution.
Can I sue them for a full refund and the cost of labor to remove all the flooring and return it to it's original state? (bare sub-floor) That would come to about the 10K max for small claims.
Because of their lack of responsiveness, would I have any chance of punitive and or compensatory damages for all my wasted time and HARD work getting the place ready for the flooring with a "real" lawsuit? I have been friendly, and fair, but I've now had it and am ready to get ornery.
Is there potentially more value in this with a "real lawsuit" or going it alone with a small claims suit?
Thanks so much for the advice.