My daughter turned in her rental application on 3/12/16 with $45ea application fee and $150ea deposit for her & her husband, for a total of $390. This is at an apartment complex in Denton. It is now the end of April and & they still do not know if they have been approved or not. I called them & asked to have the $300 ($150x2) deposit refunded, and I was told "we do not take deposits here, the $300 is not a deposit, it is a non-refundable administration fee". I asked her to send me a copy of the form stating that with my daughters signature. She faxed me the form but it was not signed. My daughter said that they were not giving any thing to sign, just the application. I have kept good notes: person that I talked to, dates, voice mails, emails. I have talked to their corporate office, filed a complaint with the TX Attorney General & the Apartment Association of Dallas. I feel like something illegal is going on. No one is calling me back. How can a complex receive $390 & then do absolutely nothing.
Under Texas law, if the application is not approved within 7 days of the full application being provided, then by law it is denied. Review of the papers that were signed regarding the payments would be needed to decide what the payments were for.
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Such fees are used to pay for a service that provides a background check and a credit check. A fee of $150 would be pretty reasonable for that service. Application fees are also pretty standard for an apartment complex and $45 dollars would not be unreasonable. The entire cost for this, at $390, based on the information provided, is would be reasonable.
It is extremely unlikely that any illegal activity is going on based upon the information provided.
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