Amex required a bank statement from me I sent them than they required another one I went vacation come back find my accounts suspended for not sending documents on time (they didn't mention deadline date ) I told them to look on the call records if you guys mentioned deadline they just ignored me I receive mail saying to redeem my points I called they said points are lost, in the end I receive mail they going to start charge APR interest on my balance when they should start this 5 months from now when I opned the Acc it saying one year free Apr interest
1 - no deadline mentioned and Acc suspended
2- stole my reward points about 1k$
3- start Apr early not as mentioned when I opned the Acc
What you guys think ?
In order to determine whether they did something wrong you need to look at your AmEX agreement. These CC companies are pretty smart and put in language that makes it easy for them to change terms and conditions by just sending a notice. Also, you are likely under an arbitration agreement and cannot sue but arbitrate the claim. Be careful because if you lose you may be liable for fees and costs which can be more than your claim.
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