I took the following information from the State Bar of Texas website:
About the Grievance Process
All lawyers in Texas have an obligation to maintain a high standard of ethical conduct toward their client and others. To enforce this standard, the State Bar of Texas investigates and prosecutes complaints of professional misconduct against attorneys licensed in Texas, pursuant to the TRDP as promulgated by the Supreme Court of Texas.
Client-Attorney Assistance Program (CAAP)
For help in resolving problems between clients and attorneys. Contact CAAP at (800) 932-1900 or (800) 204-2222, ext. 1790. Send letters: Attn: CAAP, PO Box 12487, Austin, Tx 78711-2487.
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