I have twin boys and my husband's company's insurance broker is the only company we're "allowed" to talk to. The information they're sending over to the insurance company is wrong or there is something wrong with the system. The result being that one of the twins isn't showing up as covered. My suspicion is that it's a technical error and he's getting rejected because he has the same birthdate as another dependent. Regardless, months have gone by, so so many calls, and they keep saying they've fixed it each time. Wait 3-5 business days and he'll show up in the system. It's still not fixed. We're given no options on how to escalate or who else to call.
You could file a complaint with the Insurance commissioner's office.
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I suggest you ask for help from the WA State Insurance Commissioner. Call their help line and ask for help initiating a complaint. That should get you some action on this issue. Good luck!
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