My brother died last year 9 days before he was supposed to travel. The agency that he booked through has been giving me and my mom the run around and claimed that they refunded the money to his account that was closed after he died. Now they are saying they won't do anything because they don't know us and it's not their problem.
Unless you or someone else probated your brother's estate you will probably not be successful at convincing this travel agency. If you (or someone) did probate the estate you may be able to do it without suing the agancy. Finally, it might help if you hire an experienced Florida lawyer to intercede on your behalf--because well-written letters coming from experienced lawyers are rarely ignored by small businesses that do not have lawyers. It does not matter where the lawyer lives in Florida. You can use the Find a Lawyer tab at the top of each page here on AVVO.
Years licensed, work experience, educationLegal community recognition
Peer endorsements, associations, awardsLegal thought leadership
Publications, speaking engagementsDiscipline