We did a large addition to our home. I asked our current home security company what it would cost to expand our security system to cover the new addition. I was quoted verbally $1000 to wire up all of the new doors/windows/etc and that they may need to make an update our current alarm panel. I agreed as the price seemed reasonable for the work. No contract was signed, this was verbal and we have been doing business with this Security company for almost 10 years. They basically swapped out our high end alarm system with a very cheap entry level alarm system. It does not work properly, damage was done to our home, and the new addition has not even been touched - this is the only why they were hired in the first place. They have sent me a bill for $800 for the install of the basic alarm panel
One option is for you to get solid quotes to repair the building and to install an alarm system as you expected to have. Send a demand letter, in writing for the exact amount you expect. Give them two or four weeks to respond, see what happens.
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You agreed to a $1,000 security system, abd the installed one and billed you $800. So, the money is not the issue, but the bells and whistles associated with a 'high end' system. Did I get that right?
What did you verbally negotiate for re quality and capabilities vis a vis the wide range of security options? Is what was installed comparable with and equal to what you had installed a decade ago? Who'd the take out the old system in the old parts of the house and go nothing in the addition? Why did you have work done for so much money without a written estimate?
Oral agreements are legal in every state I am aware of, but can be the dickens to prove in court.
You may well have grounds to take them to small claims court, recommend you consult with an attorney beforehand to help get your ducks in a row?
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