Try using a Qualified Written Request under RESPA.
Beyond that, you need to be working with your bankruptcy attorney to sort through these issues. You haven't really provided enough information to answer your question.
The mortgage company is not required to refinance you and the bankruptcy court cannot force it to do so. As for the mortgagee not sending you a pay-off figure, have you (not the title company, you or your attorney on your behalf) sent it a RESPA letter formally demanding the payoff? Discuss that and the mortgage company's record keeping with your lawyer.
Answers are general only and do not consider the actual and particular circumstances of the questioner