This is not an isolated problem and it seems if you advertise with them they remove negative comments and leave legitimate positive comments. If you are not an advertiser any positive comments disappear. Just look up YELP on RipOffReport.com and you will see it happens to all kinds of businesses.It seems this is an unfair trade practice to try and strong arm people into advertising. I am surprised not one attorney so far has even addressed this. I have tried the internal "process" and will try it again. I also want to make a complaint to the Federal Trade Commission. As to Yelp's "algorithm" process it seems it only happens to drop positive reviews and if it was truly what it is held out to be, it should drop negative reviews as well. I am going to suggest that anyone else who has had this happen to them write here to Avvo and also to the FTC and then maybe some one might consider a class action or that these practices be brought into the light. I assure you if it happens to you, you will believe it and not dismiss this so lightly.
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