In 2010 I rented a car from Avis in France. When I returned the car, they said I had scratched the rear view mirror. (I had not, but that probably doesn't matter here.) I contacted by credit card and they said they would pay the claim, but they had to have a separate bill for it. I requested two bills from Avis, but they never sent them to me; they wanted payment for everything at once. I was willing to pay them for the rental but not the damage. They never sent me the two bills I requested and I declined to pay them. Now a collection agency in France has requested the money. Again, I feel I owe them for the rental but not the damage. It is long past the time I can collect on a claim from my credit card.