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Our transmission went out on our way to Longmont, CO from Texas. We took it to a shop in Pueblo, Co on a Wednesday and told the we'd need the car on Monday. I call to get a status every morning for the next several days, and I was told that parts will arrive Mon. or Tues. (and that I'd have to get the car on Wednesday). My wife and I have to use extra vacation days. Then we get the call on Tuesday, that in fact no parts were ordered, because they didn't have permission to take out the transmission. So they've lied for four days, and have done nothing to the car. I give permission and now it's going to be Thurs. or Fri. before it's ready. We're accruing rental fees,hotel fees and have to take extra time off. They will have had the car to 9.5 days. What are our legal options?