We have a customer in PA who ordered a custom cooker . Our website shows that all orders take 4-6 weeks to deliver and told the customer we could prob have it to him by April 15 the date he needed it.
We shipped the cooker a few days prior to his deadline and the truck from shipping company broke down and the shipping was delayed. While the cooker was in transit, the customer sent the following email. " but considering disputing the last pymt. with the bank at this point. " so we stopped the cooker in transit and had it returned to us. We were gonna waive the shipping of $465 in good faith even though it was not our fault. Do we have the right to refuse delivery and issue refund?If he sues us, will he have to come to houston? or would we have to go to Pa?