Do yourself a favor and hire a personal injury lawyer to help you with this. Bed bug bites are often very painful, leave scarring, and can cause lots of other related damage. Many times people have to throw out all their clothes and other cloth items that came in contact with you.
This is general advice and does not establish an attorney-client relationship.
Where you go from here is directly to the office of a local personal injury attorney
This is not intended to be legal advise or as legal representation. I am a California personal injury attorney . Be aware that every state has its own statute of limitations; and statutes & case laws that govern the handling of these matters.
It is a good thing that their insurance claims officer is reaching out to you, but they are going to lowball you on any type of offer. Make sure to take photos of all of your injuries and get any documentation that may exist. It is unacceptable that a hotel has bed bugs. Consult with a personal injury attorney here in Louisville--its usually free. Good Luck!
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Carefully document your injuries via photos. I suggested speaking with a lawyer now to get their advice on possibly memorializing the conversations you have had with the hotel employees and taking action to preserve evidence in the custody of the hotel. Time is of the essence in such cases.
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