My client verbally agreed to a VoIP service based on misleading promises by the service provider's sales associate. However, the service provider has a physical (paper) contract they are requiring my client to sign prior to activation of service. The physical contract contains conditions, restrictions, stipulations, and disclaimers that void asseveration's claimed by the service provider's sales associate.
Is my client's verbal agreement to use this service provider enforceable without a physical contract? Furthermore, would the false claims and promises made by the service provider's sales associate void the physical contract? I am concerned this will evolve into a "he said she said" situation, but which party would the courts favor? Company or consumer?