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A medical provider made a phone verbal agreement with a patient on monthly payment installments to pay for a medical bill and made a phone verbal promise to the patient not to send the bill to a collection agency.
The Medical provider then confirmed in writing the agreement of the payment installments.
The patient pays the installments every month as agreed. While the patient was making the monthly payment installments and having already paid half of the balance, the medical provider transfers the unpaid half of the bill to a collection agency.
Did the medical provider violate its verbal agreement with the patient to make monthly payments and not send it to a collection agency?
Did the medical provider violate its written agreement with the patient to make monthly payments?