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Verbal and Written Agreements with Medical Provider

Davis, CA |

A medical provider made a phone verbal agreement with a patient on monthly payment installments to pay for a medical bill and made a phone verbal promise to the patient not to send the bill to a collection agency.

The Medical provider then confirmed in writing the agreement of the payment installments.

The patient pays the installments every month as agreed. While the patient was making the monthly payment installments and having already paid half of the balance, the medical provider transfers the unpaid half of the bill to a collection agency.

Did the medical provider violate its verbal agreement with the patient to make monthly payments and not send it to a collection agency?

Did the medical provider violate its written agreement with the patient to make monthly payments?

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Attorney answers 3


Probably not. It was a shady thing to do, however, it appears the agreement not to go to collections was verbal only and therefore not enforceable. If the collection agency puts in on your credit then you may have an FDCPA or FCRA case because you are making payments as agreed.

Hold the collection agency to the original agreement and finish the payments. If your credit is damaged call a consumer right lawyer.


IMO, while it may have violated the agreement with the patient to accept monthly payments, it is not actionable because the patient was under a duty to pay the bill. Hence, no consideration flowed to the medical provider.

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Contact them and ask that they remove it from collections and ask that any negative entry on a credit report be removed as you have a payment agreement and have been making the payments as agreed.

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