I bought a ticket from this travel agency going from LAX to Heathrow, England from January 31 to Oct 8th. The agency asked to pay $800 in cash to their bank account number. The agency is legit, and is advertised well in Indian newspapers. Therefore buying a ticket did not seem like a bad idea. Paid the money in full in cash, have recipts and e-mail trail stating all amont and account number to where the money need to be deposited. The agency sent me a flight confirmation number, and after 2 days later, I called british airways to confirm. The ticket was surprisingly cancelled. I e-mailed them saying it was cancelled and I want money back. They said they will get me a new ticket but never sent back an email. Can I take them to court as I want my money back and feel its a fraud case.
This is more of a consumer protection/breach of contract case not an aviation matter. you should find a CA licensed attorney who handles commercial matters, breach of contract cases, consumer protection issues, etc to assist you in this dispute. Good luck and sorry to hear about your experience. Also, you can use the BBB (Better Business Bureau) to file a complaint if warranted and legitimate to try to assist you in resolving the dispute.
Yes. Also complain to whoever licenses them and accredits them. File complaint with FTC, etc.But first send letter confirming what happened, their receipt of moneys and refusing to pay. Contact consumer protection division of AG's office.
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