Bought a car, brand new 2017 GMC Acadia. Have had 1 major issue, 3x with it. It poses a safety concern for myself and my children. But each time the issue is reported on paper, they "reword" it.
Sorry for your issues. This is a huge problem with repair orders. They often put it into their own language or worse yet, limit the damaging complaint you have to help the manufacturer defeat a lemon law claim. If you have video of the issue, that could help. Another thing is to make sure you talk to a manager to make sure the complaint is correctly noted on the work orders, which, as you've properly surmised, will help to make your lemon law claim later. Still, the current language may be enough? You may want to have an experienced lemon law practitioner review your documents to see what you do have currently. This type of case review is Universally done at no charge to you. Here are a few links re: what the lemon law is all about and why having an attorney on board should help you in virtually instances:
Good luck with it.
Here are a few more tips, to add to what Mr. Kaufman has stated: I would contact the direct number for your vehicle's manufacturer customer service department. Thus, for a GMC vehicle, contact GM's customer service 800 number and tell them the facts, including that the language on the repair orders is altered from what you reported and make a record with GM customer service. Bring it back for repairs promptly if the problem persists. After the fourth repair attempt, call customer service and advise them that you want them to buy it back. Make notes of your call, including the customer service rep's name or employee number. Be sure all of your repair orders and invoices are handy and ready to be faxed or emailed. Keep all of your paperwork in a safe place in the house or your office, do not leave it in the vehicle's glove box or other insecure place. Then, consult a lemon law attorney if the manufacturer refuses a full buy back or they want to impose improper deductions from the buy back amount. You should not suffer any losses if a vehicle should be considered a lemon under the Cal. Lemon Law.
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