We had the repairman out to fix our washing machine, which was making a very loud noise. He stated that labor and parts would cost $335 plus a trip charge of $50. After the work was done, we paid him with a check.
As soon as he left, we put a load in the washing machine. It made the same noise as before. We immediately called his office to advise that the noise is still there. The secretary advised that he would call us back.
When he called, he said he could put in another part for $400. We said we didn’t feel we should have to pay for another part when the first part didn’t fix the machine. Since the repairman didn’t fix the washing machine, can we get any money back or credit towards further repairs? With an appliance repair, what is required of the serviceman?