If you never received any service or equipment you should not have to pay. Contact their customer service department and ask to speak with a supervisor. They should be able to clear this up. If not document as best you can that you did not receive any service and your cancellation so you will have a record in the event they bring suit.
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I agree..contact customer service and try to work through it. If that does not work and you really feel the treatment is unjust, write to the executives (you can find out who to write to on the internet). The executives are quite responsive to complaints even though the customer service representatives at times are not.
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