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I purchased my television a little over two years ago. I also purchased an extended 4 year warranty based on the the sales person telling me it covers anything that goes wrong with my television as long as its not damage that I caused (e.g., damage due to a product malfunction). Recently my television stopped working...screen just went black and a crack became apparent on the screen. I have seen other online complaints of screens suddenly cracking. When I tried to utilize my extended warranty, I was told a crack is physical damage which is not covered. There appears to be a product malfunction based on similar complaints being discussed online. I did not cause this damage and according to the sales person's description of my $400 warranty, this should be covered.